"It is easy to determine where email is coming from by looking at addresses. Businesses usually have '...@somecompany.com. Consumer addresses may use AOK, Yahoo, MSN or Earthlink."

-eGain

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Organize Your Email to Speed Customer Service

Resolve Customer Problems Quickly and Build Loyalty

There is no greater opportunity to make customers loyal to you for life or lose them forever than during customer service. How you resolve a problem for your customer determines whether he will buy again.

Save Time when Your Email is Automatically Routed to the Right Mailbox

When you create a new mailbox, you specify a description and keywords that best represent the type of messages it should contain. The description and keywords are automatically augmented with words that are similar in meaning. The mailbox ranking as the most relevant in terms of the description and keywords receives the message.

Each new customer inquiry is assigned a reference number, which represents a thread of dialogue. When you reply, the reference number is sent back to the customer, in the subject line. If your customer replies to your response, the reference number assures that his reply will be grouped with his original message.

You can create notes and comments on any message. These notes are associated with a thread of dialogue and are searchable.

Work with a Familiar Interface

The familiar three-pane display shows all your mailboxes, the number of new and total messages in each box and the contents of any selected mailbox or message. You may flag or unflag important messages in red, mark messages as being read or unread, show messages by thread of conversation or sort by From, Date, Subject or Size.

Never Lose a Customer Email

When you delete a message, it is only marked as deleted. You may still search and view deleted messages until you purge them. You may perform a powerful search by mailbox, thread of dialogue, From, To, CC, BCC, Subject, Date range and search the full text of the message body.

Live Store Demo - Ecommerce Bookstore - See the MailCar Limited Ecommerce Store in Action. Your own ecommerce store, complete with email marketing and customer service tools, can be online today.

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