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State of Email Customer Service
Satisfaction with email customer service is abysmally low. Delayed or no replies, poorly composed replies with incorrect information are the norm. The biggest complaint against email customer service is that the reply takes too long. Studies show that:
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40% never receive a response
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40% take at least two days
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10% three days
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10% more than 3 days
The gap between customer expectations and actual quality of service can be narrowed by constantly monitoring your email workload, how fast you respond to customer requests and making sure you never miss answering a customer.
Constantly Examine Workload and Response Time
With MailCar Limited Email Customer Service Performance Analysis report, you have the information you need to constantly improve your service, look for problems, then fix them before they cost you money and your customer.
A six week history of email volume and average response time is tracked. Colorful graphs highlight any problem areas.
Answer Your Oldest Customer Inquiries First
All unanswered messages are grouped by age and listed. A link in each message takes you to the compose tool where you can use the powerful suggest button to quickly generate an answer.
Live Store Demo - Ecommerce Bookstore - See the MailCar Limited Ecommerce Store in Action. Your own ecommerce store, complete with email marketing and customer service tools, can be online today.
Keep your customers. Sign up now for a free 30 day trial. No credit card required.
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